How the scam operates

PrivatBank cardholders with the number 044 364 53 20 are receiving phone calls from individuals claiming to be from the bank's «security service». They inform clients that «several suspicious transactions have been made from their card to a hostile country within the last 20 minutes».

The fraudsters offer to cancel the transfers, provide insurance against fraud, and pressure individuals to comply with their demands, including recording a voice message and «verifying» their card details.

To increase their credibility, they mention a «personal number» that they claim can be found on the PrivatBank website.

This way, the scammers aim to collect customer data for further illegal activities to steal funds. Bank representatives never ask for the card number, PIN, or CVV code.

Citizens are urged not to disclose personal information or perform financial transactions during calls or messages from unknown individuals.

If you receive a call from scammers, you should contact the bank's call center and report the incident. If you have fallen victim to fraudsters, it is advisable to reach out to cyber police or other relevant authorities.